Enterprise Complaint

Tracking System

No matter how complex your complaint process, ECTS is configured to handle it.

Request a Free Demo

What is ECTS?

ECTS is a tailored software that automates and manages the entire complaint process for your specific organizational needs. This state-of-the-art platform allows users to easily submit complaints electronically, notify the proper individuals within your staff, perform collaborative investigation, and assist in tracking the progress to resolution and so much more.

Our goals are to help speed up the time it takes to resolve complaints and create a secure and efficient environment. We are able to achieve this by implementing several key features that we feel can significantly enhance your current method.

EfficiencyPrioritize tasks and set reminders using dashboards and calendars

AutomationSystem eliminates fragmentation in the entire process of filing to resolving a complaint with efficiency and accuracy

User FriendlinessThe platform is designed for easy navigation throughout the system no matter the level of computer experience

CustomizationAgile software that allows for personal customization to fit any organization’s goals and strategies

Integrated SystemIntegrate platforms for your consumers and third party relationships to gather critical information and seamlessly resolve a complaint

ECTS Features

Customizable Settings

Not every organization follows the same workflow process however there is a common goal of maximizing productivity. Within ECTS, users are given the freedom to modify the workflow process and tasks to fit their needs. We found that administrators and managers rather have the autonomy to manipulate the system by having the ability to change the required duties for a specific role, add and remove as many task as they want, and alter mandatory user actions at every stage of a complaint.

Automation & Reminders

All organizations desire for complaints to be entered quickly in their system then go through the proper channels to be resolved within an acceptable timeframe. ECTS automates the entire process from start to finish through the assignment functionality, setting notifications and immediate reminders. In addition, each user has the ability to personalize dashboards and calendars that prioritize the complaints to increase individual and overall productivity.

Document Management

Gathering documents is an essential function to resolving any given complaint. Case workers typically obtain several types of information which can be in varying formats and received from many different parties. Users are able to seamlessly upload, view, download, and categorize documents for quick storing, searching and editing. Furthermore, users have the capability to add recipient’s information with just a click of a button through the integrated document editing software.

Integration with External Parties & Current Systems

Whether a case worker is attempting to contact a customer, a supervisor requesting for approval from a regulatory commissioner, or an external company providing vital documentation for a complaint, it can all be accomplished within ECTS. More than just simply emailing and attaching documents, we have integrated custom portals for external parties, including consumers and customers, to assist in the complaint process.

Training and Support

With ECTS, we don’t just leave you hanging. Although our system is easily maneuverable, we take the time with every client so that they understand how to maximize their time when resolving complaints using our platform. We administer a series of onsite education seminars so that all users feel comfortable prior to launch. We also include all users to participate in User Acceptance Testing to insure that system is built exactly to your specifications.

Current Complaint Process

Your complaint process can be very complex at times with several moving parts from time-consuming data entry, gathering and reviewing important documents, to communicating with internal and external parties. The list goes on and on. Your current system may even be outdated and require manual entry or you could be using a commercial solution that is not tailored to your specific needs.

Efficiency just the Way You Want it

Progress Management and Reporting

One of the best ways to improve your complaint handling is to be able to track your progress. ECTS enables users to view and print reports of all kinds to distribute statistical data to any audience. Users have the ability to choose their specific search parameters to inquire on the data they need. In addition, selected roles can monitor the progress of each team member’s activity, individual complaints breakdown, department/team caseload or across the entire organization.

Progress Management and Reporting

ne of the best ways to improve your complaint handling is to be able to track your progress. ECTS enables users to view and print reports of all kinds to distribute statistical data to any audience. Users have the ability to choose their specific search parameters to inquire on the data they need. In addition, selected roles can monitor the progress of each team member’s activity, individual complaints breakdown, department/team caseload or across the entire organization.

Lorem Ipsum Dolor

Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis. Autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis.